Ad Hoc is a digital services company for the United States government. As a researcher there, I work with some exceptional technology professionals and partner with stakeholders to improve the overall experiences of government services and transform legacy systems to modern tools. Currently, I'm working on a government contract with our partner organization, Bellese Technologies, to modernize and enhance CMS's hospital quality reporting (HQR) product. Below, you'll be able to view usability reports and research efforts that I've successfully led.
While leading independent research efforts, I work cross-functionally with a team of 4 other researchers, 5 designers, 2 content strategists, 1 business analyst, and 1 product manager.
Evaluative research to support refactoring personas, beginning by exploring how useful current personas were to product and HCD leadership, and how they want to use personas going forward.
Testing the new modernized support pages of QualityNet, designed to help reduce burdens and frustration, while allowing users to focus more on improving quality.
Testing the findability and usability of a hospital quality reporting (HQR) program that allows vendors and providers to view finalized claims in real-time.
Testing the usability of a hospital quality reporting (HQR) program that gives program admins an overview on requirements being met.
Exploring the findability and comprehension of new web-based reports for hospital facilities.